Our Guarantee

 Our complete guarantee means you are covered from every angle. We will work with you to be sure you’re 100% satisfied. At Matrix Promotional you can always buy with confidence. You'll always find the most popular and unique promotional products at the lowest guaranteed price*, with an easy and hassle-free buying experience. In over 30 years, we have never missed a promised shipped date and we will make sure you get your order on time too.


Lowest Guaranteed Price

If you find the same product advertised for a lower price*, let us know and we'll match that price.

*Total price refers to price of the same item including any additional setup charges before shipping & potential art charges & tax. The lower price must be for the same order quantity, same product and same imprint colors.


Our Satisfaction Guarantee

We guarantee that your order will be received free from defects or damage and personalized as you requested, or we will replace your order or issue you a full refund.

Matrix Promotional Marketing is not a faceless internet company but an established promotional products distributor which takes pride in providing "Hassle Free" customer service.


Please contact us at help@matrixpromotional.com or call us at 1.800.776.8337.